Help Centre


Who is SEA LIFE Brighton for?

SEA LIFE Brighton is suitable for everyone but is predominantly aimed at families with children.

Are there any age restrictions?

SEA LIFE Brighton is suitable for everybody however if you are under the age of 16 you will need to be accompanied by an adult aged 18 and above. You may be asked to produce I.D upon arrival to prove your age so please ensure you have this handy to avoid disappointment.


Do your prices differ online and on the telephone to what they are on the day?

Yes. Tickets purchased online in advance save up to 30% off!

Do we accept promotional/discounted vouchers?

We do have vouchers that are accepted with different discounts and offers. Please make sure that you read all Terms and Conditions thoroughly prior to your arrival. Vouchers and promotional deals can only be used when purchasing full priced adult tickets on the day here at the aquarium. Vouchers cannot be used in conjunction with any online or telephone bookings and cannot be used with any other promotional offers or deals. You must have a printed copy of your voucher and any other required items. We will decline to accept the voucher if all relevant items are not present.


Where can I purchase/book my tickets?

We have many different options for booking and purchasing tickets. You can pre-book online, via our bookings and information line on +44 (0)871 423 2110 or on the day here at SEA LIFE Brighton (Calls to this number cost 13p per minute plus your providers access charge). Please note that tickets booked online and via our bookings and information line cannot be used in conjunction with any other offers or deal such as 2-4-1 vouchers.

What happens if I can’t make it on the day I have pre-booked tickets for?

If you are unable to visit on the day you have booked for we can re-validate your tickets for you however there will be a £5.00 administration fee charged per booking. We recommend that you notify us in advance if you are looking to change the date of your visit or make the change to your booking by contacting our bookings line +44 (0)871 423 2110 (Calls to this number cost 13p per minute plus your providers access charge) or email us on:

I have booked online and been charged twice, what should I do?

If you have been charged twice please contact our bookings line on +44 (0)871 423 2110*
Calls to this number cost 13p per minute plus your providers access charge) or alternatively email us at for further information and help.

I have double booked by mistake, what should I do?

If you have double booked please make sure that you have the card that was used to make the booking and your double booking will be refunded at our ticket office. Alternatively please contact our bookings line on +44 (0)871 423 2110 (Calls to this number cost 13p per minute plus your providers access charge) or alternatively email us on for further information and help.

I have booked my tickets for the wrong day, what should I do?

If you have booked for the wrong date we can re-validate your tickets for you however there will be a £5.00 administration fee charged per booking which will have to be paid upon arrival. We recommend that you notify us in advance if you are looking to change the date of your visit or make the change to your booking by contacting our bookings line +44 (0)871 423 2110*
(*Calls to this number cost 13p per minute plus your providers access charge) or email us on:


How long will it take me to visit view the whole attraction?

On average you will spend around 1.5 to 2 hours to enjoy the full experience of SEA LIFE Brighton however this depends completely on how long you would like to stay – onside inside you can stay as long as you like!

Where do I need to queue?

When you arrive you will find that we have a general queue line for our ticket office (those who need to buy tickets or redeem Annual Passes) and a priority queue line (those who have already booked tickets). Depending on which ticket you have purchased/wanting to purchase will depend on where you need to queue. Please ask one of our very friendly members of staff who will be more than happy to assist you and show you which queue to join.

Can we touch the creatures?

For the health and safety and welfare of both you and our creatures, we ask that you do not touch any of our animals unless invited to by a member of staff. We have a rock-pool display where you are welcome to touch our starfish and crabs under the supervision of our fully trained staff.

Are there any creatures we can feed?

Yes, we have VIP Shark, Turtle and Ray Feeding Experiences which allow you to feed our amazing creatures. To book please see our VIP Experiences page for more information. There are many other feeds and talks that you can watch but not participate in too. Please view our Talks and Feeding times page for information on all the feeds and talks we do daily.

Am I allowed to take photos at SEA LIFE Brighton?

Yes you can as we want you to take your memories of our creature’s home with you, however we do not permit the use of any flash photography as this can scare and harm and even blind our creatures. The use of tripods is also not permitted.

Is there anywhere to store my belongings or pushchair?

We unfortunately do not have any cloakroom facilities for you to be able to store your belongings however we do have a free buggy park located opposite the toilets.

Do you have a gift shop?

We do have a gift shop and this is located at the exit of SEA LIFE Brighton. To contact our gift shop please email your query to

Can I eat and drink once inside SEA LIFE Brighton?

We have a Coffee Shop located in the Victorian Arcade opposite the Ray Pool where you can buy snacks and refreshments. You can stay as long as you like at SEA LIFE Brighton so you are welcome to exit to eat and then re-enter at your own convenience.

Is there anywhere to eat lunch at SEA LIFE Brighton?

There are tables and chairs for you to eat your lunch at if you have bought snacks and refreshments from our SEA LIFE Coffee Shop. Eating and drinking is not permitted around the Aquarium other than the designated areas. If you are a school group, you are encouraged to eat your packed lunches in our seated auditorium or even on the seafront on a nice day!

What happens if I need to leave before the end of my visit?

Once inside at SEA LIFE Brighton, you can stay as long as you like and you are free to enter and exit at your own leisure as tickets are valid for the whole day. Please do ensure that your hand is stamped before exiting so that you can gain re-entry.


Will I get in the water during the Feeding Experiences?

No. All feeding experiences take place on a platform over or next to the displays.

Can we watch someone take part in a feeding experience?

No. Due to space limitations there are no spectator tickets available for the Feeding Experiences.

Do I need to wear anything special for the Feeding Experiences?

No however we advise that you wear suitable shoes that you will slip in and clothes that are comfortable and that you do not mind getting dirty - just in case!


Can I do my Work Experience at the SEA LIFE Brighton?

Yes we offer work experience programs in a variety of different roles and these are extremely popular, so we advise applying early to avoid disappointment! To be considered for work experience please send a CV and a covering letter by email stating when you wish to do work experience and what you are hoping to gain from it.

Creature Work Experience (Displays): You must be over 16 years old and interested in studying towards an animal care qualification. You must commit to a minimum of 15 days (spaced at regular intervals i.e. 1 day per week for 15 consecutive weeks or in a block of weeks i.e. 5 days a week over 3 consecutive weeks). Due to the physical nature of this role and access required behind the scenes, please mention any accessibility or special requirements that you may have. Email:

Customer Service/Commercial Work Experience (Guest Experience): Suitable for people aged 14+ years old in school years 10/11 or those studying travel & tourism. Email:

Education Team/Entertainments Work Experience: Suitable for anyone 14+ years old)
Do you want a career in environmental education? Why not carry out your work experience placement with our world class education team here at SEA LIFE Brighton! Learn how to interact with guests and deliver creature talks. Email:

Can I volunteer at SEA LIFE Brighton?

Yes you can volunteer however we are extremely popular so we advise that you contact us early to avoid disappointment. Please email for more information.


How do I apply for a position?

Details of our current vacancies within Merlin  Entertainments can be found online here. Having conducted a search click on the role in which you are interested, you will then be able to read the relevant job advert. If the job sounds like the one for you, click on the ‘apply now' button. You will then be able to complete the application form online.Our vacancies change frequently so please don't give up if your dream job isn't available now! If you are interested in a position at one of our other attractions you can search for their current vacancies by clicking on the logos below to go to their individual websites.

Can I send you my CV for you to place on file?

Due to data protection legislation we do not accept any speculative applications. Should you send us your information we are required to destroy it. We advertise all of our vacancies online so please do check back regularly for roles that may interest you!

Will I know if I have been unsuccessful once I have applied?

Yes – we will contact you either way to confirm whether or not you have been successful.

What is the selection process?

Successful applicants will be required to attend either an assessment centre and/or an interview.

What happens at an assessment centre?

This varies role to role however you will be required to complete short exercises in teams and attend an interview. This is the ideal opportunity for you to find out more about what it is like to work for us, and for us to find out more about you. They are designed to help us select the right people for the business, and should also be enjoyable for you too!

What is the dress code at the assessment centre?

We'd say smart/casual but remember you're trying to make a good first impression!

What happens after an assessment centre or interview?

Once again we will contact you to confirm the outcome.

Why should I work for you and not the competition?

Wherever you are working within Merlin Entertainments, you are part of a company at the leading edge of the leisure and tourism business. At SEA LIFE Brighton we offer a highly rewarding, fun and motivating working environment and create opportunities and challenges for our employees to fulfil their potential and feel part of the company's success. We also offer a range of permanent and temporary roles in various areas of the business to suit the needs of different people.

What is the dress code?

Within our customer facing roles you are required to wear a uniform. We operate a fairly flexible policy on dress code in all non-uniform areas.

What will my shifts be?

Shifts vary according to the position and department. These will be agreed at the recruitment stage.

Is it a very formal environment to work in?

How can we be when it's our mission to provide fun?
We firmly believe that if you enjoy your time working here our customers are much more likely to have an enjoyable time too! Without a doubt the roles can be very hard and demanding - it takes a special kind of person to be as friendly and positive at the end of the day as they are at the beginning! Our teams of staff are welcoming, committed, and believe in supporting each other to get the job done. Remember there'll be plenty of people in the same boat as you! Additionally, all of our managers operate an open door policy, so there's always someone to talk to if you need to!

What is the company social scene like?

All attractions have their own social clubs and hold social events throughout the year.

I need a work permit to work in the UK. Can I still apply?

Eligibility to work in the UK is a prerequisite for employment with Merlin Entertainments. You will need to provide proof of right to work in the UK when you come in for an interview.

Are there any age restrictions?

There are certain requirements for different roles, at each attraction. Generally you have to be at least 16 years old or above to apply. For some roles, such as in Security, you'll need to be 21 or over to satisfy our insurance requirements.