Frequently Asked
Questions

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What will I see when I visit SEA LIFE Charlotte-Concord Aquarium?

SEA LIFE is an indoor aquarium located inside Concord Mills Mall. This one-of-a-kind experience will get you up close and face-to-face with amazing underwater creatures such as sharks, stingrays, sea stars, sea horses, jellyfish and thousands of colorful fish! This fascinating underwater world is waiting for you to explore.

Where is SEA LIFE Charlotte-Concord Aquarium located?

SEA LIFE Charlotte-Concord is located on the North side at Entrance 7 in the Concord Mills Mall. Our address is 8111 Concord Mills Blvd, Concord, NC 28027.

When is the best time to visit?

When planning a trip to SEA LIFE, try to choose a date that falls outside the attraction's busiest times. Lines are usually shorter on weekdays versus weekends. Note: School field trip season occurs September - mid December and January - mid May of each year. Mornings are typically busier than afternoons and evenings are even better!

May I bring food or snacks into the Aquarium?

SEA LIFE Charlotte-Concord Aquarium does not allow any outside food or drink into the attraction.  Concord Mills Mall has a food court available.

Are there any restrictions for the children's play zone?

Due to state health and safety regulations children in the play zone area are required to wear socks and must be under 4'9" tall.

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How much does it cost to visit?

Tickets purchased at the door are $19.95+tax for Adult admission and $14.95+tax for Child admission. Children 2 years and under are free.

Tickets purchased online are $14.95+tax for Adult admission and $9.95+tax for Child admission.

Can I buy tickets in advance?

Yes, you may purchase tickets online Tickets & Pricing. You may also purchase group tickets (for groups of 10 or more people) by calling our sales office at 1.866.229.1573

What methods of payment do you accept?

We accept cash, Visa, Mastercard, Discover and American Express at SEA LIFE Charlotte-Concord Aquarium. For online purchases we accept Visa, Mastercard,  and American Express.

Do I need to print my tickets?

No, you do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device.

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How long will it take to see the whole aquarium?

On average it will take about 60 to 90 minutes to enjoy the full SEA LIFE experience. However, you can spend as long as you'd like with our marine creatures. Your general admission ticket permits re-entry, so you can even return for a visit at a later time. Note: Group tickets do not permit re-entry.

Can we touch the creatures?

For the health and safety of you and our creatures, we ask that you do not touch any of our creatures unless invited to by a staff member, for example, at our Interactive Touchpool experience.

Am I allowed to take photos at SEA LIFE Charlotte-Concord?

Yes, we encourage you to take as many photos as you'd like! Please be sure to tag us at #SEALIFECC, too!

We do, however, ask that you turn off your flash when you're inside the aquarium. Some of our creatures' natural habitats are areas of low or limited light.

Do you have a gift shop?

Yes, we have a gift shop! It is located at the end of the aquarium and is also accessible by the public. You do not need to purchase a ticket to enter the store.

May I bring food or snacks into the Aquarium?

SEA LIFE Charlotte-Concord Aquarium does not allow outside food or drink into the attraction.

Where can I eat lunch or dinner?

We do not have a café at SEA LIFE Charlotte-Concord, but there are many restaurants nearby in the mall. Your general admission ticket permits re-entry, so you can always leave and come back to finish your visit!

What will I see when I visit SEA LIFE Charlotte-Concord?

This one-of-a-kind experience will get you up close and face-to-face with amazing underwater creatures such as sharks, stingrays, sea stars, seahorses, jellyfish and thousands of colorful fish!

What happens if I need to leave before the end of my visit?

General Admission tickets are valid for the whole day, so you are free to enter and exit at your leisure. Please ensure your however that your hand is stamped before exiting so that you can gain re-entry.

Are there any restrictions for the children's play area?

Due to state health and safety regulations, children in the play zone area are required to wear socks and must be under 4'9" tall.

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Do you offer any discounts?

The easiest way to save is to buy your tickets online in advance.

Through the course of the year, SEA LIFE Charlotte-Concord will offer various discounts for a limited time period. Please check our website, Facebook page and local media for future discount announcements. Discounts are only valid when purchasing standard full-price tickets at the door. Offer cannot be combined with specials or discounts. SEA LIFE cannot guarantee entry or availability of walk-up tickets.

I receive a discount through my employer. How do I receive this discount?

As an employee of one of our Employer Partners, you can purchase discounted tickets online through your company's intranet. To locate the link, please contact your company's Human Resources department. Walk-up Employer Partner discounts are not available.

Do you offer a military discount?

Yes, we offer a walk-up discount of $3.00 off General Admission for individuals with valid military ID. This discount is not valid online or in conjunction with any other offer and is based on the availability of walk-up tickets.

I have a coupon for SEA LIFE Charlotte-Concord. How do I use it?

To use a coupon, please first read the full terms and conditions on the coupon for specific details and be sure to check our website for complete hours of operation. When you arrive, please get into the "pre-paid tickets" line and be ready to present and surrender the coupon to an Admissions Associate.

Most of our coupons are walk-up discounts only, cannot be used to pre-book tickets online, and cannot be combined with any other offer or discount. No eCoupons, copies or facsimiles will be accepted.

 

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Who is SEA LIFE Charlotte-Concord for?

SEA LIFE Charlotte-Concord is perfect for families with children age 3-12, however, people of all ages will love our amazing creatures!

Are there any age restrictions?

SEA LIFE Charlotte-Concord is suitable for people of all ages, however, if you are under the age of 16 you will need to be accompanied by an adult aged 18 or older.

The Children's Play Area area is specifically designed for children aged 10 and under. 

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May I get a refund or cancel my tickets?

Tickets are non-refundable, as stated in our Terms and Conditions.

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Is SEA LIFE Charlotte-Concord Aquarium wheelchair and stroller accessible?

Yes, the attraction is accessible for wheelchairs and strollers. The Behind the Scenes tour does go up on top of our second story, and we have elevators that are accessible for all guests.

Are wheelchairs or electric scooters available for rent?

.SEA LIFE does not have wheelchairs available for rent, however Concord Mills Mall has manual wheelchairs available at the Guest Services Center located in Neighborhood 4.

Where should I park? How much does it cost?

SEA LIFE is located on the north side of Concord Mills Mall near Entrance 7. Public parking is available near the entrance with designated disabled parking spaces. A passenger drop-off/pick-up zone is available by Entrance 7 as well.
 Parking is free!

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How do I apply?

Visit www.merlincareers.com to apply and select "North America Vacancies".