Frequently Asked
Questions

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Can I change my date and time?

Online Tickets are valid for 14 days forward from the selected visit date. Tickets will become null and void after 14 days from the selected visit date. Refunds are not offered.

Do I need to print my tickets?

No, you do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device.

If I buy a Combo Ticket, do I have to visit both SEA LIFE and LEGOLAND Discovery Center Dallas / Ft Worth on the same day?

When you purchase a Combination ticket you may visit LEGOLAND Discovery Center within 7 days. The timeslot you select to visit is your arrival time to LEGOLAND Discovery Center Dallas / Ft Worth. You're welcome to visit SEA LIFE any time during the same day. This can be before or after your visit to the Discovery Center. The average family spends 60-90 minutes at SEA LIFE and 2-3 hours at LEGOLAND Discovery Center. Please see each attraction's website for complete hours of operation.

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How do I buy tickets?

We have many different options for booking and purchasing tickets. We recommend that you buy tickets online in advance because it is the easiest way to guarantee entry and save.

You may also buy tickets over the phone and, when available, purchase walk-up tickets at the door. Please note that walk-up tickets may not be available during peak periods like weekends, holidays and during times of high school and group volume.

Do you sell tickets for other attractions at SEA LIFE?

Yes, we sell Combo Tickets including admission to LEGOLAND Discovery Center Dallas / Ft Worth, conveniently located across the hall!

What methods of payment do you accept?

We accept cash, Visa, Mastercard, Discover and American Express at SEA LIFE Grapevine Aquarium. For online purchases we accept American Express, Mastercard and Visa.

Do I have to visit both attractions on my Combo Ticket in one day?

When you purchase a Combination ticket you may visit LEGOLAND Discovery Center within 7 days. The timeslot you select to visit is your arrival time to LEGOLAND Discovery Center Dallas / Ft Worth. You're welcome to visit SEA LIFE any time during the same day. This can be before or after your visit to the Discovery Center. The average family spends 60-90 minutes at SEA LIFE and 2-3 hours at LEGOLAND Discovery Center. Please see each attraction's website for complete hours of operation.

Can I change my date and time?

Online Tickets are valid for 14 days forward from the selected visit date. Tickets will become null and void after 14 days from the selected visit date. Refunds are not offered.

Do I need to print my tickets?

No, you do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device.

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How long will it take to see the whole aquarium?

On average it will take about 60 to 90 minutes to enjoy the full SEA LIFE experience. However, you can spend as long as you'd like with our marine creatures. Your general admission ticket permits re-entry, so you can even return for a visit at a later time. Note: Group tickets do not permit re-entry.

Can we touch the creatures?

For the health and safety of you and our creatures, we ask that you do not touch any of our creatures unless invited to by a staff member, for example, at our Interactive Rockpool experience.

Am I allowed to take photos at SEA LIFE Grapevine?

Yes, we encourage you to take as many photos as you'd like! Please be sure to tag us at #SEALIFEGrapevine, too!

We do, however, ask that you turn off your flash when you're inside the aquarium. Some of our creatures' natural habitats are areas of low or limited light.

Where can I store my belongings?

We do not have storage lockers available at SEA LIFE Grapevine. Please make arrangements to store your belongings before you visit us.

Do you have a gift shop?

Yes, we have a gift shop! It is located at the end of the aquarium and is also accessible by the public. You do not need to purchase a ticket to enter the store.

May I bring food or snacks into the Aquarium?

SEA LIFE Grapevine Aquarium does not allow outside food or drink into the attraction.

Where can I eat lunch or dinner?

We do not have a café at SEA LIFE Grapevine, but there is a food court in the mall and many restaurants nearby. Your general admission ticket permits re-entry, so you can always leave and come back to finish your visit! Note: Group tickets do not permit re-entry.

What will I see when I visit SEA LIFE Grapevine?

SEA LIFE is a two-story 45,000 square-foot indoor Aquarium. This one-of-a-kind experience will get you up close and face-to-face with amazing underwater creatures such as sharks, sea turtles, stingrays, sea stars, sea horses, jellyfish and thousands of colorful fish! This fascinating underwater world is waiting for you to explore.

What happens if I need to leave before the end of my visit?

General Admission tickets are valid for the whole day, so you are free to enter and exit at your leisure. Please ensure your however that your hand is stamped before exiting so that you can gain re-entry. Note: Group tickets do not permit re-entry.

Are there any restrictions for the children's play area?

Due to state health and safety regulations children in the play zone area are required to wear socks and must be under 4'9" tall.

Is there a place for nursing mothers?

Currently we do not have a place designated for nursing mothers. We apologize for the inconvenience!

Does SEA LIFE accept donation requests?

SEA LIFE will review each donation request and may contribute tickets to non-profit organizations based on the following guidelines:

  • Requests must be made by a non-profit organization whose goal is to academically and creatively enrich the lives of others or to conserve and protect marine life and the local environment.
  • Requests should be made 30-45 days in advance of the event or group visit. Groups/organizations are allowed to submit a request for one program per year.
  • No phone, email or fax requests will be accepted.
  • We will also consider donations to non-profit organization whose focus is on conservation, marine life and environmental protection.

Requests must be submitted on letterhead and include:

  • Background goals of organization
  • Intended use of the donation
  • Ages of the children who will benefit (if applicable)
  • When the donation is needed
  • How many people will be attending the event
  • Non-profit number (501 C3)
  • Date, time and location of event
  • How the donation will be used (silent auction, live auction, raffle or door prize)
  • Organization contact (name, phone number, email, mailing address)

 

Please mail requests to:
SEA LIFE Grapevine Aquarium
Attn: Donations
3000 Grapevine Mills Parkway Suite 525
Grapevine, TX 76051

 

*Requests that do not include the above information will not be processed for consideration. Due to the high volume of requests, we cannot confirm receipt of letters or provide status. Declined requests will not receive a response.

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Do you offer any discounts?

The easiest way to save is to buy your tickets online in advance.

SEA LIFE Grapevine will periodically offer various discounts for a limited time period. We offer a special discount for AAA members. Flash your membership card to receive $3 off each admission ticket up to 6 guests.Please check our Facebook page and local media for future discount announcements. Discounts are only valid when purchasing standard full-price tickets at the door. Offers cannot be combined with specials or discounts. SEA LIFE cannot guarantee entry or availability of walk-up tickets.

I receive a discount through my employer. How do I receive this discount?

As an employee of one of our Employer Partners, you can purchase discounted tickets online through your company's intranet. To locate the link, please contact your company's Human Resources department. Walk-up Employer Partner discounts are not available.

Do you offer a military discount?

Yes, with a valid military I.D., members of the military and their families receive $4 off up to 6 standard, full-price admission tickets. Offer cannot be combined with any other discount, including online tickets and combination tickets.

I have a coupon for SEA LIFE Grapevine. How do I use it?

To use a coupon, please first read the full terms and conditions on the coupon for specific details and be sure to check our website for complete hours of operation. 

Our coupons are either online and walk-up discounts and cannot be combined with any other offer or discount. No eCoupons, copies or facsimiles will be accepted.

 

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Who is SEA LIFE Grapevine for?

SEA LIFE Grapevine is perfect for families with children age 3-12, however, people of all ages will love our amazing creatures!

Are there any age restrictions?

SEA LIFE Grapevine is suitable for people of all ages, however, if you are under the age of 16 you will need to be accompanied by an adult aged 18 or older.

The Children's Play Area area is specifically designed for children aged 10 and under. 

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May I get a refund or cancel my tickets?

Tickets are non-refundable, as stated in our Terms and Conditions.

How can I change my ticket date?

Online Tickets are valid for 14 days forward from the selected visit date. Please enter through the pre-purchased ticket line to claim your tickets. Tickets will become null and void after 14 days from the selected visit date. Refunds are not offered.

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Is SEA LIFE Grapevine Aquarium wheelchair and stroller accessible?

Yes, the attraction is accessible for wheelchairs and strollers, however, double strollers are not recommended.

Are wheelchairs or electric scooters available for rent?

SEA LIFE does not have wheelchairs or electric scooters available for rent; however, Grapevine Mills Mall has wheelchairs available at Guest Services, located at Entry 1.

Where should I park? How much does it cost?

Parking is free! The best place to park is outside of Entry 5 of Grapevine Mills Mall.

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How do I apply?

You may fill out a job application online. Click to find out more