Frequently Asked
Questions

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What will I see when I visit SEA LIFE Kansas City?

SEA LIFE is a one-story 28,000 square-foot indoor aquarium. This one-of-a-kind experience will get you up close and face-to-face with amazing underwater creatures such as sharks, stingrays, sea stars, sea horses, our green sea turtle named Gertrude, our octopus, jellyfish and thousands of colorful fish! This fascinating underwater world is waiting for you to explore.

Don't miss Doodle Reef, the all-new, interactive exhibit at SEA LIFE! 

Where is SEA LIFE Kansas City Located?

SEA LIFE Kansas City is located at the Crown Center at 2475 Grand Boulevard Kansas City, Missouri 64108.

Can I change my visit date and time?

If you're unable to make it to our facility on the date/time of your scheduled visit, you may give us a call to reschedule** by phone. Please call (816)471-4386.

**Please note that date changes are based on the availability of tickets when you'd like to come.

Do I need to print my tickets?

You do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device. Or simply let us know your Order Confirmation number when you arrive. 

If I buy a Combo Ticket, do I have to visit both SEA LIFE and LEGOLAND Discovery Center Kansas City on the same day?

With so much to see, you do not need to visit both attractions on the same day. Combination tickets are valid for 30 days after date of purchase. Feeling tuckered out after visiting one site? Come back to check out the other within the 30 day period, whenever you would like! 

Is parking available?

Parking is available in the Crown Center Parking Garage. Free parking is available on weekends without validation and with validation during the week. If visiting Monday through Friday, be sure to bring your parking ticket to our Admissions Host or Photo Host, and we will be happy to provide a parking receipt for validation. 

How much does it cost to visit?

Admission purchased at the door is $20+tax for Adults and $16+tax for Children. Discounted advance admission tickets are available for purchase online on our Ticket Prices page. 

Guests 2 years old and younger may visit SEA LIFE Kansas City free of charge! 

I want to work for SEA LIFE Aquarium, how can I apply?

We're always looking for new amazing team members! To apply, you may fill out a job application online at www.merlincareers.com. 

How long does a visit to SEA LIFE Kansas City Aquarium usually last?

When inside, we encourage you to take your time and explore our aquarium at your own pace. The average time spent at the aquarium is approximately 1.5 hours. 

Do you offer a Behind-The-Scenes Tour?

Currently, Behind-The-Scenes Tours are available for Premium Birthday Party packages and for SEA LIFE Kansas City Annual Pass Members only. 

Are babies free?

Yes, children 2 years old and younger are free at every visit. 

How do I book a birthday or school group visit at SEA LIFE?

Please e-mail us at KCGroups@MerlinEntertainments.biz or call (816)556-3234 for all bookings. Please note, group and birthday reservations must be made at least two weeks in advance. 

I want to host a special event at SEA LIFE!

SEA LIFE Kansas City would love to be the venue of your special event! Weddings, large parties and networking events and more can be hosted here at the aquarium. To book, please contact (816)556-3234 or direct inquiries to KCGroups@merlinentertainments.biz. 

Please note, all special event bookings require 30 days notice. No special event reservations can be made in under 30 days. 

How do I request a donation for my organization?

Due to the high volume of requests received, all donation requests must be placed by mail or email, and are answered approximately once per month. To learn more, please visit our Donations page.

All donation requests can be sent to phillip.wheeler@merlinentertainments.biz. 

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How do I buy tickets?

We have many different options for booking and purchasing tickets. We recommend that you buy tickets online in advance because it is the best way to guarantee entry and save per ticket. 

You may also purchase walk-up tickets at the door when you arrive. 

SEA LIFE Kansas City does not accept checks, VISA giftcards or money orders. 

 

Do you sell tickets for other attractions at SEA LIFE?

Yes, we sell Combination Tickets including admission to LEGOLAND Discovery Center Kansas City, conveniently located next door! 

What methods of payment do you accept?

We accept cash, Visa, Mastercard, Discover and American Express at SEA LIFE Kansas City Aquarium. For online purchases we accept American Express, Mastercard and Visa.

SEA LIFE Kansas City Aquarium does not accept checks, VISA gift cards or money orders. 

Do I have to visit both attractions on my Combo Ticket in one day?

With so much to see, you do not need to visit both attractions on the same day. Combination tickets are valid for 30 days after date of purchase. Feeling tired after visiting one site? Come back to check out the other within the 30 day period, whenever you would like! 

Why do I have to pick an entry time?

We ask you to pick an entry time to manage the number of people in the aquarium at one time. This helps us reduce lines and to make sure the experience as enjoyable as possible for everyone!

What if I miss my entry time?

No problem! We fully understand unexpected circumstances arise. When visiting SEA LIFE, you may arrive anytime after your scheduled visit time on your selected visit date. To reschedule your visit date, give us a call at (816)471-4386. 

Can I change my date and time?

There's no need to change the time of your visit, as you are able to visit SEA LIFE anytime after your scheduled visit time on your visit date. 

To change your visit date, please give us a call at least 24 hours in-advance to reschedule free of charge. (816)471-4386. 

Do I need to print my tickets?

You may print your tickets if you would like! You may also present your digital ticket or your email order confirmation on a mobile device when you arrive.

For this digital ticket option, simply select "Print@Home and Mobile Ticket" at purchase to receive digital tickets on your electronic device.

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How long will it take to see the whole aquarium?

On average, it will take about 60 to 90 minutes to enjoy the full SEA LIFE experience. However, you can spend as long as you'd like with our marine creatures! Your general admission ticket permits re-entry on the date of your visit, so you can even return for a visit at a later time. Note: Group tickets do not permit re-entry.

Can we touch the creatures?

For the health and safety of you and our creatures, we ask that you do not touch any of our animals.

We do have an Interactive Rockpool Experience, where you are able to touch animals like sea stars and sea urchins with the help of one of our SEA LIFE Educators! 

Can I take pictures at SEA LIFE Kansas City?

Yes, we encourage you to take as many photos as you'd like! Please be sure to tag us at @SEALIFEKC or with the hashtag #SEALIFEKC. 

**We do, however, ask that you please turn off your flash when you're inside the aquarium in order to keep our sea creatures safe, healthy and happy. 

Where can I store my belongings?

We do not have storage lockers available at SEA LIFE Kansas City. Please make arrangements to store your belongings before you visit us. 

Do you have a gift shop?

Yes, we have a gift shop! It is located at the end of the aquarium and is also accessible by the public. You do not need to purchase a ticket to enter the store.

Where can I eat lunch or dinner?

SEA LIFE Kansas City is located in the Crown Center District, where there are many restaurants nearby in and around the mall! Your general admission ticket permits re-entry, so you can always leave for lunch and come back to finish your visit!

What will I see when I visit SEA LIFE Kansas City?

Our aquarium experience will get you up close and face-to-face with amazing underwater creatures such as sharks, octopus, our green sea turtle named Gertrude, stingrays, sea stars, seahorses, jellyfish and thousands of colorful fish!

Your visit will also include our all-new, interactive exhibit, Doodle Reef! 

What happens if I need to leave before the end of my visit?

General Admission tickets are valid for the whole day, so you are free to enter and exit at your leisure. Please ensure that your hand is stamped before exiting and that you have your original tickets for re-entry. 

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Do you offer any discounts?

The easiest way to save is to buy your tickets online in advance. It is also the best value! 

Do you participate in the AZA/Zoo Pass for discounted tickets?

We certainly do! As an AZA accredited aquarium, we are happy to honor your membership to the Kansas City Zoo and other AZA accredited facilities for a discount on ticket purchase. Valid proof of membership required. 

I receive a discount through my employer. How do I receive this discount?

As an employee of one of our Employer Partners, please contact your company's Human Resources department for more information regarding how to redeem partner discounts. 

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Who is SEA LIFE Kansas City for?

SEA LIFE Kansas City is perfect for people of all ages will love our amazing creatures! There's something inside for everyone, including families, couples, seniors and groups! 

Are there any age restrictions?

SEA LIFE Kansas City is suitable for people of all ages!

There's something inside for everyone, including families, couples, toddlers, seniors and groups! 

If you are under the age of 16 you will need to be accompanied by an adult aged 18 or older during your visit.

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May I get a refund or cancel my tickets?

Tickets are non-refundable, as stated in our Terms and Conditions. If unforeseeable circumstances should arise due to medical circumstances before your scheduled visit, please call (816)471-4386 to reschedule your visit or request a refund. 

How can I change my ticket date or time?

There's no need to change the time of your visit, as you are able to visit SEA LIFE any time on the date of your scheduled visit. 

To change your visit date, please give us a call at least 24 hours in-advance to reschedule, free of charge. (816)471-4386. 

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Is SEA LIFE Kansas City Aquarium wheelchair and stroller accessible?

Yes! This aquarium is stroller and wheelchair accessible, and both standard and double-wide strollers are welcome inside! 

If you would like to provide your own strollers, feel free! However, we do not offer strollers for rent on-site. To rent a wheelchair or stroller, please contact Crown Center Customer Service at (816)274-7251

Are wheelchairs or electric scooters available for rent?

SEA LIFE does not have wheelchairs or electric scooters available for rent; however, Crown Center Customer Service can provide rentals during your visit. If interested, please call the Crown Center Customer Service line at (816)274-7251.

Where should I park? How much does it cost?

Parking is available next door in the Crown Center Parking Garage. Parking on a Monday through Friday is free with validation at our aquarium! Parking on a Saturday or Sunday is automatically free. 

To receive parking validation, simply show your parking stub to our Admissions or Photo hosts when you arrive or before you leave. 

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How do I apply?

We're always looking for new incredible team members! Visit www.merlincareers.com to apply and select "North America Vacancies".